Refund & Return Policy

Refund & Return Policy

We want you to be satisfied with your purchase from Nova Frames.

If you are not satisfied with your order, you may request a return within 30 days of delivery, provided the item is unused, undamaged, and in its original condition and packaging.

To request a return, please contact us at novaframes.official@gmail.com with your order number and reason for the return.

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method.

Non-returnable items:
Items that have been used, damaged, altered, or are not in their original condition may not be eligible for return.

Damaged or incorrect orders:
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos of the item so we can assist you.

Return shipping:
Unless the item is defective, damaged, or incorrectly shipped, return shipping costs are the customer's responsibility.

Nova Frames reserves the right to refuse returns that do not meet the conditions described above.